Returns & Exchanges
At QQ Nail Supply, we strive to ensure you are completely satisfied with your professional beauty products. If you are not happy with your purchase, we offer returns on most unopened and unused items within 30 days of delivery.
Initiate Your Request
Contact our customer support team via email with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).
Package Your Items
Securely pack the unused products in their original packaging, ensuring all seals are intact to prevent damage during transit and to remain eligible for a refund.
Ship to QQ Nail Supply
Affix the provided shipping label or use a tracked carrier to send the package back to our warehouse facility for inspection.
Receive Your Refund
Once our team verifies the condition of the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing